جی تی آی پارسیان
[object Object]
IT Help Desk(786 days ago)
اشتراک گذاری
Tehran/ Arjantin
Full Time
5 Days, 44 Hours
-
-
1001 - 5000 employees
Consumer Goods / FMCG
Branch of non - Iranian company / Embassy
1999
Privately held
توضیحات بیشتر angle

key Requirements

2 years experience in similar position
language English-Upper Intermediate

Job Description

The incumbent is responsible to provide first level contact/ technical assistance and support via telephone, email or in person settings for technology issues, service requests related to computer systems, hardware or software. Responds to queries, runs diagnostic programs, isolates problem and determines and implements solution that support the operations of JTI sales & marketing offices in Tehran & provinces. He will support Technical Support Manager as back up for any IT related technical trouble shooting.

Responsibilities:
To provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person.
To monitor Service Desk for tickets assigned to the queue and process first in first out based on priority
Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users.
Install, test, modify and configure workstations, peripheral equipment , printers , Scanner, tablet and software
To modify configurations, utilities, software default settings, etc. for the local workstations
Document internal procedures.
Monitor server performance, daily backup process and updating DRP documents.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
Maintain inventory of all hardware equipment, software and software licenses.
Assign users and computers to proper groups in Active Directory/LDAP and update audit documents.
Run reports to determine malfunctions that continue to occur.

Technical knowledge and skills:
Knowledge, Skills & Abilities Requirements:
Bachelor degree in Computer Science/ Engineering
ITIL Foundations level knowledge and experience in Windows Operating Systems, Linux, Active Directory, MS Office applications

Minimum 2 years similar experience in IT help desk, service desk, and technical support.
Demonstrated ability to work independently to resolve complicated problems
Strong customer service, communication , troubleshooting skills
English Fluency (Listening, Speaking, Reading, Writing)
Flexibility to travel and work extended hours or work on–call as needed in support

Job Requirements

Age
18 - 40 Years Old
Gender
Men / Women
Military service
Military service must be done
Education
Bachelor| Computer and IT
Language
English| Upper Intermediate 70%

ثبت مشکل و تخلف آگهی

ارسال رزومه برای جی تی آی پارسیان

این آگهی بسته شده است

سوابق ارسال رزومه برای این شرکت