About Us
We are a cutting-edge AI-first SaaS startup transforming the customer service industry through state-of-the-art generative AI technologies. Our agile team is driven by innovation and creativity, pushing the boundaries of what’s possible with AI. Join us as we revolutionize customer interactions and redefine service excellence.

 
Role Overview
We are seeking an enthusiastic and resourceful AI Software Developer to join our dynamic team. In this role, you will engineer cognitive architectures, develop generative AI pipelines, and conduct R&D on emerging tools and models. Your work will focus on building and optimizing backend architectures for AI services, integrating various services and APIs, and implementing advanced generative AI concepts such as agentic frameworks and Retrieval-Augmented Generation (RAG). If you’re eager to work in a fast-paced, agile environment with a full-stack and T-shaped orientation, this is the role for you.

 
Key Responsibilities
Design & Develop Cognitive Architectures: Engineer and implement robust cognitive architectures and generative AI pipelines that power our innovative solutions.
Implement Advanced Generative AI Concepts:
Develop and optimize agentic frameworks to enable autonomous decision-making and intelligent behavior within our AI systems.
Incorporate Retrieval-Augmented Generation (RAG) techniques to enhance content generation with dynamic, context-aware information retrieval.
Explore and apply prompt engineering and fine-tuning techniques for large language models (LLMs) to improve response quality.
Research & Development: Conduct R&D on cutting-edge AI/ML tools, models, and industry trends to continuously refine our technology stack and methodologies.
Backend Engineering: Build and maintain scalable backend services and APIs that form the backbone of our AI offerings.
Integration: Seamlessly integrate AI services with various third-party platforms, APIs, and data sources to deliver comprehensive, customer-focused solutions.
Agile Collaboration: Participate actively in agile practices including sprint planning, daily stand-ups, and retrospectives, ensuring continuous improvement and swift iterations.
End-to-End Ownership: Take full responsibility for the development lifecycle—from concept and prototyping to deployment and post-launch maintenance.
Quality & Documentation: Write clean, efficient code, perform rigorous testing, and maintain clear documentation to support scalability and future innovation.
 
Required Qualifications
Professional Experience: Minimum of 1 year in AI software development or a related field.
Technical Proficiency:
Experience with generative AI models and cognitive architectures.
Solid proficiency in backend programming languages (e.g., Python, Java, etc.).
Familiarity with API design, integration, and modern development tools (e.g., Git).
Generative AI Expertise:
Knowledge of advanced generative AI concepts such as agentic frameworks and Retrieval-Augmented Generation (RAG).
Experience with prompt engineering, large language models, or related techniques is a plus.
Exposure to AI/ML frameworks and libraries (e.g., Hugging Face Transformers) is desirable.
R&D Exposure: Demonstrated interest or experience in research and development within AI/ML, with a strong curiosity for emerging technologies.
 
Desired Skills & Attributes
T-Shaped Expertise: Deep technical skills in AI complemented by a broad understanding of full-stack development.
Excellent Communicator: Strong verbal and written communication skills to effectively collaborate with cross-functional teams and articulate complex technical concepts.
Generalist Orientation: Ability to contribute across the full technology stack while maintaining a specialization in AI engineering.
Ownership & Initiative: A proactive mindset with the ability to take full ownership of projects from inception to deployment.
Agile Enthusiasm: Passion for working in a dynamic, agile startup environment, with a commitment to continuous learning and improvement.
Customer-Centric Focus: Keen interest in leveraging AI to enhance customer service experiences and deliver tailored solutions that meet evolving customer needs.
 
What We Offer
Competitive Compensation: Attractive salary and equity packages.
Innovative Culture: Work in an inclusive, forward-thinking startup environment that champions creativity and innovation.
Professional Growth: Opportunities for continuous learning, professional development, and career advancement.
Flexible Work Options: Enjoy flexible working arrangements, including remote or hybrid options.
Impactful Work: Contribute to pioneering projects that redefine customer service through advanced AI innovation.
 
Join us in pushing the boundaries of generative AI and help transform the customer service landscape with innovative, next-generation solutions!