Responsibilities:

• Monitor the performance and availability of software and services.
• Respond to alerts and issues, escalating them to the relevant teams when necessary.
• Use the ticketing system (Jira) to log, track, and manage system issues.
• Collaborate with the Back Office and Development teams to resolve problems.
• Assist in initial troubleshooting of user-reported issues.

Requirements:

• Familiarity with monitoring and troubleshooting IT systems.
• Ability to work with ticketing systems like Jira.
• Proficiency in English.
• Ability to work under pressure.

 
Experience:

• 1 to 3 years of experience in similar IT or telecom operations roles.
• Experience with monitoring tools (e.g., Zabbix, Nagios, Grafana) is a plus.
• Knowledge of ITIL frameworks is a plus.