B2B Operation Coordinator

Key Responsibilities:

1. Order & Inventory Management

   • Process and track B2B orders, ensuring timely fulfillment and delivery.
   • Coordinate with supply chain, warehouse, and logistics teams to maintain stock levels.
   • Monitor order discrepancies, returns, and replacements.

2. Client Relationship & Support

   • Serve as the main point of contact for B2B clients regarding order status, invoicing, and general inquiries.
   • Address and resolve client issues efficiently to ensure high satisfaction.
   • Maintain strong relationships with business partners and key accounts.

3. Operations & Process Coordination

   • Streamline and optimize B2B operational workflows for efficiency.
   • Ensure compliance with company policies and industry regulations.
   • Collaborate with sales, marketing, and finance teams to align operations with business goals.

4. Data Management & Reporting

   • Maintain accurate records of transactions, contracts, and client information.
   • Generate reports on sales performance, inventory levels, and operational efficiency.
   • Identify trends and provide insights for business improvements.

5. Logistics & Supply Chain Support

   • Work closely with logistics partners to ensure smooth shipping and distribution.
   • Monitor and improve delivery timelines, reducing delays and operational bottlenecks.
   • Ensure proper documentation for international and domestic shipments.

Requirements & Qualifications:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience: 2-5 years of experience in B2B operations, logistics, supply chain, or account management.
• Technical Skills:
  • Proficiency in ERP, CRM, or order management systems (e.g., SAP, Salesforce, NetSuite).
  • Strong Microsoft Excel and data analysis skills.
  • Knowledge of e-commerce platforms, procurement, or logistics tools is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work under tight deadlines.