At IranServer, one of the leading providers of web hosting and cloud infrastructure services, we are committed to delivering unparalleled customer experiences. To help us nurture lasting relationships and empower our clients, we are looking for a highly motivated and experienced Retention Marketing Manager. As a key contributor, you will craft and implement innovative strategies to strengthen customer loyalty, enhance satisfaction, and reduce churn.  If you are a creative, data-savvy individual looking for the opportunity to put your skills to the test in a dynamic and professional environment, IranServer offers a collaborative space for your growth and success.  

Key Responsibilities

• Identifying patterns and trends in customer behavior to understand why customers leave and predict potential churn
• Implementing proactive measures to improve customer satisfaction, engagement, and loyalty.
• Building strong relationships with high-value customers and addressing their concerns to prevent churn.
• Tracking key performance indicators like churn rate, customer lifetime value, and customer satisfaction to evaluate the effectiveness of retention efforts

You’ll be a great fit if you have:  

• 8+ years of experience in email retention marketing, customer engagement, and/or loyalty programs.  
• Strong analytical skills and proven ability to use data to make informed marketing decisions.  
• Excellent written and verbal communication skills, with a focus on clarity and persuasion.  
• Proficiency in email marketing platforms and tools.  
• Familiarity with hosting concepts, and a passion for understanding the needs of customers in the hosting industry.