Project Coordinator

Job Summary:

As a Project Coordinator in the Customer Experience (CX) Department at Digikala, you will be responsible for planning, executing, and monitoring customer-focused projects to enhance user satisfaction and operational efficiency. You will work closely with cross-functional teams, ensuring smooth communication, timely delivery of initiatives, and alignment with Digikala’s CX strategy.

Key Responsibilities:

• Project Planning & Execution: Assist in developing project plans, defining scope, setting timelines, and coordinating activities related to CX initiatives.
• Stakeholder Coordination: Collaborate with internal teams (e.g., commercial, customer service, operations, product, marketing) to align efforts and ensure seamless project execution.
• Process Optimization: Identify pain points in the customer journey and support process improvements to enhance the overall experience.
• Data Analysis & Reporting: Gather and analyze customer feedback, performance metrics, and project KPIs to track progress and suggest improvements.
• Risk Management: Identify potential risks, propose mitigation strategies, and escalate issues when necessary.
• Documentation & Communication: Maintain project documentation, prepare reports, and ensure clear communication across teams.
• Technology & Tools: Utilize project management software (e.g., Jira, Asana, Trello) and CX tools to track and manage initiatives effectively.

Requirements:

• Education: Bachelor's degree in Business, Management, Marketing, Industrial Engineering or a related field.
• Experience: 1–3 years of experience in project coordination, customer experience, or a related field, preferably in e-commerce or tech

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and collaboration skills.
• Analytical mindset with a data-driven approach.
• Familiarity with CX concepts, customer journey mapping, and digital tools.
• Proficiency in Microsoft Office (Excel, PowerPoint) and project management software.
• Language: Work efficiency in English.
• Preferred Qualifications:
• Experience in an e-commerce or technology-driven company.
• Ability to working with Excel, PPT, and preferably Power BI or SQL.
• Knowledge of customer experience processes and experience improvement strategies.
• Basic understanding of UX/UI principles and digital product development.