Digikala Service Manager

Digikala Service manager is a person who is responsible for supervising customer follow-up, and general business plans to make sure customers are satisfied and sales improve. Digikala Service Manager's job description entails training, motivation, and provision of leadership to after sales team whose main objective usually is to provide high-quality customer services. Digikala Service Manager role also involves assisting clients in resolving issues concerning products they purchased or services rendered to them. An excellent Digikala Service manager must establish good work relationships with clients to ensure increased patronage and revenue and coordinate the operations of the unit to ensure set targets are achieved. The qualities Digikala Service manager will need to have to succeed in this job include leadership, communication, and problem-solving skills.

Responsibilities:
● Develop and optimize support and service processes, tools, and systems.
● Oversee all post-sales services provided to clients to ensure customer satisfaction.
● Maintain up-to-date knowledge of job operations by conducting research and participating in training courses.
● Ensure that all customers are welcomed as soon as possible and that they are given reasonable estimates of the costs and time required for their repair jobs.
● Handle customer complaints as soon as possible, based on guidelines.
● Verify and follow up on orders for parts, together with the parts manager, to ensure a readily available supply. ● Ensure that he/she is able to issue the reports required by general management and provide periodic reports to management on all after-sales activities.
● Plan department objectives, jointly with his/her supervisors, and attain them.
● Verify the performance of the employees in his/her department, making use of the appropriate reports, as well as the documents used to prepare the payroll.
● Hire, train, motivate, and advise after-sales department employees and ensures that they are productive.
● Hold periodic meetings of department personnel.
● Regularly evaluate the performance of the personnel in the departments for which he/she is responsible.
● Responsible for workplace health and safety.
 
Requirements:
● Bachelor’s or Master's degree in Business Administration, Electronic Engineering, Computer Engineering, or other related fields.
● Prior experience in a management field, preferably customer relationship management is also necessary to secure the job.
● Adept at interacting with customers to identify and help meet their desires.
● Able to coordinate and organize the activities of after-sales teams to ensure client satisfaction and improved sales.
● Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction.
● Knowledge of performance evaluation and customer service metrics.
● Solid understanding of reporting and budgeting procedures.
● Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).