Customer Service Manager

Job Description
As a Customer Service Manager, you will be responsible for:
 • Leading and managing the customer service team to ensure efficient handling and redirection of incoming phone calls.
 • Coordinating and managing team schedules, ensuring optimal staffing levels.
 • Overseeing the receipt, sorting, and distribution of daily mail.
 • Directing the team in updating and maintaining internal databases, ensuring accuracy and timeliness.
 • Implementing strategies to maintain up-to-date client information in our databases.
 • Developing, nurturing, and managing strong client relationships, ensuring high levels of customer satisfaction.
 • Supervising the drafting of letters, reports, and other word processing tasks, ensuring quality and consistency.
 • Managing various office tasks, setting standards for customer service, and ensuring the team meets these standards.

Qualifications
The ideal candidate should possess:
 • Significant experience in customer service management and administration.
 • Exceptional attention to detail.
 • Excellent phone etiquette and communication skills.
 • Superior organizational and time management skills.
 • Proficiency in word processing.
 • Proven leadership skills and the ability to foster a team environment.
 • Extensive knowledge and industry experience in customer service, administration, client retention, and phone and email communication.
 • Familiarity with Visual Approvals or a similar database (desirable but not required; training will be provided).
 • A background in the design industry (desirable but not required).

What We Offer
 • Comprehensive remote training with our administration team.
 • A supportive and friendly team environment.
 • The opportunity to innovate and contribute ideas to improve your role and our business processes.