Job Description

This person must be always looking for useful data to gather from the market, audiences, and customers, so after analyzing those data she/he should present information and reports that could help managers to make decisions.

• Collecting and analyzing market data, audiences, and customers such as population, wants, needs, hobbies, and shopping behavior that can influence marketing decisions

• Present reports of analytic results and documents

• Evaluate customer satisfaction and their comments

• Forecast market trends

•Legislating and executing the marketing process, and loyalty system.

• Analyzing customers' data and coming up with new solutions to improve the performance of our system.

• Accomplishing marketing researches and checking the feasibility of programs.

• Setting up meetings with customers in order to find their requirements, train them, and prepare minutes of the meetings and follow up the results.

• Interacting with customers and providing training programs for them.

• Presenting various types of improvement, operation, and monitoring and evaluation reports.

• Presenting Customer Behavior Analysis

• Analyzing the new needs of the organization and updating the customer relationship management system (CRM)

• Creating New Ideas

• Analyzing the new needs of the organization and updating the customer relationship management system (CRM)

• Building and maintaining profitable relationships with key customers.

Requirements:

● Proven experience in customer club

● Familiarity with CRM and loyalty programs.

● Proven experience work in CRM / CSM

● Presenting Customer Behavior Analysis in customer club

● Presenting Customer Behavior Analysis

● Creating new Ideas

● Communicate well with customers