Telecom Operator
3G, 4G and TD-LTE Internet Services
After obtaining the telecommunications services license in 2004, we have started our journey as a dynamic and innovative company in Iran, aiming at providing worldwide services, while we have been pioneering the provision of our customers with the fastest and widest data network in the country. The first TD-LTE network and the first 4G / LTE network in Iran were launched by MTN Irancell to transform the mobile and fixed Internet experience for Iranians. By connecting more than 45 million people in Iran, we have been providing our customers with a world of new and bold digital services.
To coordinate, manage, and execute the end-to-end service or resource of the projects including: Service & Resource long and medium-term planning and design, as part of the Infrastructure & Product Lifecycle Management. Resource represents as the complete Operator's network & IS/IT infrastructure under the scope of the MS contract. This Service Function (SF) must ensure the best cost-effective design, the adequate network and technology evolution to ensure the consistency of the service and resource.
To ensure day-to-day maintenance of the application systems in operation is done, including identification and troubleshoot application issues and issues resolution or escalation.
To troubleshoot network and software issues until complete resolution.
To handle the tickets routed by 1st Level support
To execute On-Site hardware maintenance and support for all service requests and incidents.
To provide technical knowledge to customer consultations related to requirements, network incidents, etc.
To conduct post-incident analysis as part of the Problem Management process and for approving any change that affects the network (or service) topology.
To manage Network (& Service) performance and capacity to ensure that the services or resources are performing adequately and that enough capacity is available to meet the business requirements and growth projections, prompting the need for a specific network optimization.
To prepare low-level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Billing and Charging Engineers or other organizations, such as, for instance, Assurance Customer Department, Back Office, Support Organization, etc. to implement those changes as a part of the team.
To prepare TIA (Technical Impact Analysis) for projects, taking as input the information delivered by the Project Team or by Billing and Charging Engineers.
To provide reports on Licenses and Capacity.
To cooperate with the team to support Trouble Tickets in relation to Solution Configuration.
To manage Services Documentation updates.
To manage handover activities related to projects; such as checking the impacts in the TIA to be taken into consideration, and the Capacity/License reports and the documentations are updated as well
Job Requirements:
Minimum of 3 years of experience in the area of specialization; with experience in supervising others
Experience working in a medium organization
B.Sc. in Information Technology or related
Job Requirements
Age
25 - 35 Years Old
Gender
Men / Women
Military service
Military service must be done
Education
Bachelor| Computer and IT Bachelor| Electrical Engineering
Language
English| Advanced 90%
ثبت مشکل و تخلف آگهی
ارسال رزومه برای خدمات ارتباطی ایرانسل
این آگهی بسته شده است
برای دیدن سوابق ارسال رزومه، لطفا وارد حساب کاربری خود شوید.