Senior Account Manager

Responsibilities:


●       Being the first point of contact with the customer, promptly responding to all their concerns, addressing their requests, and transferring their needs to the agency
●       Determining advertising strategy based on customer needs and transferring it to their team
●       Organise teamwork plans to achieve defined goals
●       Respond to customer requests and attempt to resolve any issues to strengthen customer trust
●       Managing internal teams and developing strategic plans to meet KPIs
●       Understand customer requirements and needs, offer suitable solutions, and generate new businesses
●       Monitor clients’ request progress and ensure they receive services within their budget and requirements
●       Send progress reports to clients and senior management in the organization and generate reports for daily/ongoing projects


Requirements:


●       Proven experience as an account manager or in a similar position
●       5+ years of work experience in sales or customer service roles at advertising agencies
●       Having good public relations with marketing professionals and other related industries
●       Solid understanding of budgeting and reporting on progress
●       Excellent communication and interpersonal abilities with an aptitude for fostering long-term relationships with clients
●       Strong written and oral communication skills
●       Excellent organizational skills and attention to detail
●       Prioritisation skills and project management competencies
●       Working knowledge of MS Office or relevant software
●       BSc/BA in business administration, sales, or a relevant field