"Welcome to Derakhte Zendegi Ertebete Tehran Co.!  We are a leading telecommunications company, specializing in the dynamic world of telecom services. With a strong partnership with MTN Iran cell, we strive to provide cutting-edge solutions and seamless connectivity to our valued customers. Join us as we shape the future of communication and bring life to every connection.
 
Work mode: Working from office. 
Work Location: Tehran, Iran 
 Full Time work: Saturday to Tuesday 9AM to 6PM (Wednesday – 9AM to 5PM) 


We are looking for a candidate with good communication skills (English) and experience. Am enclosing the Job description here, please go through it and revert with your resume if you are interested in the offer.
 
 Hiring Technical Support Engineer


 Position Overview:

• BSS solutions for billing and customer care domain 
• L1 /L2 Engineers- Support and Services 
• Will be a member of MSO support team. 
• He should be able to manage the Tecnotree Applications & should be able to communicate well with the customer.
• He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On- Time Resolution. 

 
What are we seeking?

• Primary Skills 
• SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics. 
• Strong Team Player 
• Good Analytical Skills 
• Knowledge on Shell scripting, 
• Know-how on containers, dockers, ranchers an advantage. 


Preferred skills:
•         Telecom BSS Knowledge.

Essential Job Functions:
 
·       Problems/Issues/Defects Recording and Dissemination 
·       Diagnostics of Problems/Issues/Defects 
·       Ownership of Problems/Issues/Defects Ticket until Resolution 
·       Problems/Issues/Defects Analysis 
·       Follow-up and Resolve Problems/Issues/Defects within SLA 
·       Workaround, Corrective Fixes, Removal of Data Errors 
·       Application Maintenance 
·       Provide necessary Application log to L3/SME & all required support to diagnose a reported problem. 
·       Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
·       Pro-Active Communications (internal and external 

 
Salary for this position is determined based on the skill and experience of the candidate.