In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:
•    Oversee a team of supervisors including the Contact Center Workforce Development Supervisor, Contact Center QA Supervisor, and Contact Center Product & Services Training Supervisor.
•    Prepare and present reports on operational performance and initiatives to senior management.
•    Collaborate with department heads to align operational strategies and  training programs with organizational goals.
•    Developing and implementing comprehensive training programs for the contact center department.
•    Creating and delivering soft skills training programs to improve customer service, communication, problem-solving, and other abilities of the contact center team.
•    Staying up-to-date with industry trends, technological advancements, and best practices in contact center operations and training methodologies.
•    Lead initiatives to improve training programs, quality assurance processes, and product and services training methodologies.
•    Monitor key performance indicators (KPIs) related to operational excellence and take corrective actions as needed.
•    Conduct regular performance evaluations of supervisors and provide feedback for improvement.

Requirements:
•    Bachelor’s or Master’s in Business Administration, Management, Psychology, Engineering or other related fields.
•    Proven 2 or more years of hands-on experience in operations or contact center department.
•    +2 years of experience in a management or supervisory role.
•    Excellent analytical skills to identify areas for improvement and measure operational performance.
•    Familiarity with learning management systems and e-learning platforms for organizing and delivering training content.
•    Proficiency in designing and delivering technical training programs related to IT systems, software applications, and customer relationship management tools.

Benefits:
•    Credit for Vacations, Gym, Therapy, Internet Costs
•    Social Security & Complementary Insurance
•    Educational platform of advanced courses
•    Snappfood’s Discount codes
•    Loans