خدمات ارتباطی ایرانسل
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کارشناس مرکز تماس (Call Center)

اشتراک گذاری
Tehran/ Shad Abad
Full Time
Saturday to Wednesday 8:00 A.M until 5:15 P.M
-
-
1001 - 5000 employees
Telecom
Branch of non - Iranian company / Embassy
2005
Irancell, MTN Irancell
Privately held
توضیحات بیشتر angle

key Requirements

2 years experience in similar position
Microsoft Word - Intermediate
Microsoft Excel - Intermediate

Job Description

Roles & Responsibilities
·       To contribute and collaborate actively in various Customer care projects.

·       To encourage customers to use all digital & online channels, including Self-care and social media to decrease call center contact rate.

·       To support company subscribers’ queries, comments, issues, and questions received through online and digital channels based on MTN Irancell Customer Relationship PPPs’ and agreed SLAs/Team Targets.

·       To analyze received customer queries, raise related logs and escalate them to related teams based on CR standards.

·       To offer new services /products to the customers as per process.

·       To increase the digital transformation rate, encourage subscribers to use digital/social media-based solutions according to the CR approach.

·       To constantly review and stay current on CR processes to handle subscribers’ issues.

·       To ensure all received feedback from channels like the CLF team, CR QA, and supervisor are seen on future work activities in both soft skill and knowledge areas.

·       To refer unsolved queries and major issues received to CR Back office / Online and Digital Channel Customer Care Supervisor based on the policy.

Job Requirements

Gender
Men / Women
Military service
Military service must be done
Education
Bachelor| Business/Management/Commerce
Language
English| Intermediate - 50%
Software
Microsoft Word| Intermediate Microsoft Excel| Intermediate

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