Job Purpose:
System Admin Support will be in charge for loyalty application users to reassure about proper serving the customers within the application. The role exists for monitoring/ supervising/ conducting the activities and any related system tasks. 

Areas of responsibility:
- System support, Scoring activities: Set score for each activities for target groups by project and allocated/follow up on gifts: Gift information, Survey, Banner, Participation
- Follow up issues over gift card (lost one, not active, …)
- Follow up previous defected gift cards
- Guide users for edit their account Information 

Supporting system: Importing material in the system first in the QA environment after control and checking in the live system.(E.g.., Banner, Teaser, Animation, Product infrastructure, Quiz ( every quiz has it own related content), Survey)

System support: Checking system for new versions. 
- Keep system updated.
Global Connexus Microsoft team channel:
- Participate in the meeting with Connexus global
- Checking MS team Groupe for new content and version releases

Preparing reports and preparing engagement report for Sales team that shows active users and the most popular section. Preparing raw data of the participators in the activities_ daily login _ surveys _...
Coverage expansion: Preparing database, setup the tiers, adding accounts and contacts to the system, sending invitation SMS , follow up with DSO team and users for registering.

Training: Holding training meeting, updating training materials, adding new joiners/sales team making animation and video.

* The recruitment type will be in third party contract.