Hospitality Manager 
At Tasu Ventures, we develop a product for second homes, and based on our requirements, we are looking for a Hospitality Manager who is responsible for managing hospitality staff and ensuring that the day-to-day operations of the company's hospitality department run smoothly. its duties include training new personnel, evaluating the quality of services, and ensuring that customer satisfaction levels remain high.
Responsibilities:
●        Design & Planning hospitality features & roadmap in all sections of food & beverage, recreational & Event, travel & tourism.
●        Defining partnership strategy with 3rd parties & service providers.
●        Hire qualified personnel according to standards.
●        Supervise and evaluate staff and communicate the importance of customer satisfaction.
●        Ensure supplies and equipment are adequate in quantity and quality, such as guest amenities.
●        Maintaining a high standard of customer service according to company operating procedures.
●        Handle customer complaints when necessary.
●        Assist in pricing products or services.
●        Assume responsibility for budgeting and monitoring expenses.
●        Enforce adherence to regulations and quality standards.
●        Ensure all records are kept properly and consistently.
●        Review and prepare reports for senior management.
●        Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Qualifications:

●        Bachelor’s degree in hospitality management, business, office administration, or relevant field.
●        Exceptional knowledge of standard hospitality practices and procedures.
●        At least 5 years of experience working in the hospitality industry
●        Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
●        Knowledge of quality standards (e.g. ISO)
●        Excellent managerial skills and the ability to lead, motivate and communicate with staff members.
●        The ability to work well under pressure in a fast-paced environment.
●        Proficient in MS Office and relevant software (e.g. ERP)
●        Excellent organizational and leadership skills.
●        Outstanding communication (verbal and written) and interpersonal skills.
●        Problem-solving aptitude.