• Provide service desk support and perform analysis of business issue and identify issue resolution.
• Perform high-level functional analysis of incidents and propose solutions in collaboration with the business analysts of second level support.
• Participating on any testing as required by BA development.
• Assist in the development of user training materials and delivery prior to UAT.
• Support & manage the process of manual data updates to the user.

Requirements:

• A recognized Bachelor’s degree in Computer Science, Information System, Industrial engineering, Management.
• Strong ability to work independently and manage one’s time, be a collaborative team member.
• Customer management skills.
• Flexible and adaptable to new changes and unexpected conditions.
• Effective communication and the ability to communicate clearly.
• Strong troubleshooting and problem-solving.
• Ability to create detailed and accurate documentation that is easy to understand(Experience with technical writing and documentation is a plus).