Customer Order Administrator (Vendor)

Mission
To coordinate proper and timely processing of customer orders and invoices.
To deal with customer inquiries and undertake customer liaison in all sales channels.

Roles & Responsibilities
To do the implementation of the distributor ordering processes and ensure compliance with relevant SLAs.
To do the preparation and submission of pro-forma invoices and invoices requested by customers from sales channels.
To ensure timely communication of customer orders to clients (from all sales channels) until orders are closed and finalized.
To ensure timely and satisfactory resolution of order processing inquiries and issues raised by the relevant teams in sales channels.
To ensure the accuracy of reports sent to the finance division and sales support in order to finalize customer billing.
To ensure accurate accounting data entry into ERP systems.
To validate the release of stock requisitions in the ERP system and verify approval documents of the warehouse for dispatch to customers.
To send invoices of sales products to all customers.
To liaise with S&D Business Systems and Reporting Coordinator in regards to ERP System issues tickets.
To ensure received and processed customer orders are accurately registered within inventory transactions.

Education
Bachelor’s degree in commerce, Marketing, Communication, or a related discipline such as Finance and Business Management
Intermediate knowledge in English
Experience
Minimum of 1 year of experience in an area of specialization; with experience in supervising others
Experience working in a medium organization