CX Supervisor

To analyze the whole customer’s journey and correlate these data with input KPIs and the customer behavior to ensure a world-class customer experience is establishing and raising any founded gaps to related stockholders, suggest the required action/project to them and follow their delivery and assessment. Understand the CX and business KPIs and their trend so be able to predict the future in the market.

Job Description:

·     Analyzing reports and other function data and proposing and initiating projects based on them and defining the related KPIs

·      Constant monitoring of impact points on the business side

·     A self-starter who truly enjoys working in a fast-paced, innovative environment and is good at workingcross-functional

·  Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment

·   Proactive approach in recognizing customer experience gaps and efficient communication to increase a sense of urgency among stakeholders and support business team to address the gaps

·    Define and run the proper research including the survey, and interview, …. to collect the qualitative and quantitative seller data.

·       Experience gathering, documenting, and managing data for large-scale solution implementations

·    Feed the required data for designing strategies in order to keep the customer experience up to date, on track and/or make the growth trend.

·   Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making.

Job requirements:

•          Bachelor’s degree in IT, business, computer science, statistics, or a related field.
•          Good analytical mindset and interpret data, analyze results using statistical techniques and provide ongoing reports.
•          High efficiency working with Excel, PowerPoint, and data sets.
•          Negotiation and Persuasion of people at higher organizational levels and/or with conflict of interest.
•          Excellent communication and teamwork skills.
•          Skills and experience in project management are plus.