• Support end users by addressing questions, resolving issues, and providing ongoing assistance with the ERP system.
• Improve user experience through feedback collection, testing, and close collaboration with developers and designers.
• Analyzing and evaluating existing business processes and workflows to identify areas for improvement and optimization within the ERP system.
• Designing and implementing new processes and workflows within the ERP system to streamline operations, increase efficiency, and enhance user experience.
• Developing and documenting detailed process maps, flowcharts, and procedural documentation to guide end users in navigating the ERP system effectively.
• Participate in project planning and implementation activities to ensure successful deployment of new ERP system features and enhancements.
• Stay updated on industry trends and best practices in ERP system support to continuously improve processes and procedures.
• Define and monitor performance metrics and SLAs to ensure the ERP system operates effectively.
• Promptly address and investigate issues, collaborating with technical teams to resolve them within specified timelines.

Requirements

• Graduated in Industrial Engineering

Technical Skills:

• Familiar with ERP software structure
• Proficiency in process mapping, workflow design, and procedural documentation
• Experience with Microsoft Office
• Familiarity with Power BI
• Familiarity with project management
• Familiarity with SQL
• Knowledge of software testing and quality assurance processes

Soft Skills:

• Strong analytical and problem-solving skills to assess and improve business processes within the ERP system.
• Strong abilities to take initiative and be innovative.
• Strong communication skills to effectively convey complex technical information to non-technical users.
• Ability to troubleshoot and resolve technical issues related to ERP system functionality and performance.
• Ability to perform tasks independently
• Strong presentation and report-writing skills.
• Strong teamwork and collaboration abilities
• Effective time management
• Continuous learning mindset to stay updated on emerging technologies and advancements in ERP systems

Working Conditions : 

• Working Hours: Regular Business Hours
• On-call: First 6 WDs of Gregorian months (working days until 10 PM, Holidays From 10AM to 4 PM)