SLA Manager

Area of ​​responsibility and key activities:

Check reports and prioritize them, based on existing SLA agreements
Design follow-up programs and customer contact
Plan to avoid overlapping activities 
Scheduel meetings with clients
Design SLA alternatives to provide to customers
Analyse gap in the implementation of SLA by the involved teams
Create solutions for service challenges


Required knowledge/skills:

Negotiation techniques hands-on
Teamwork spirit
Organizational, planning and time management skills
Strong communication and presentation skills
Strong professional ethics 
familiar with
telecom industry