Supermarket Specialist | Q-Commerce

Job Description

About the Role:

At Digikala, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain Vendor accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.

Job Description:

• Serve as the main point of contact in all matters related to Vendor concerns and needs
• Build and strengthen seller relationships to achieve long-term partnerships
• Maintain accurate Vendor records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to Vendor
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate and close agreements to maximize profits
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing sellers and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status

Requirements:

• Proficiency with Microsoft Office
• Knowledge of Data analytics is preferred
• Business analytics skills are preferred
• Project management
• Strong communication skills