Irancell Store Representative (Vendor)

Mission
To provide product and service information to customers and ensure that they receive the best possible service
To promote and sell MTNIrancell products & services
To guide and provide support for MTNIrancell customers who reach the MTNI Stores

Roles & Responsibilities
To maintain professional relationship with employees in other departments and divisions in order to escalate queries to designated person(s) and division(s)
To confer with customers in person to provide information about products or services enquiries and customer accounts
To resolve customers’ problems regarding to SIM Cards (such as SIM Swap, SIM registrations), Airtime Vouchers, billing complaints, Modems and etc. within reasonable deadlines 
To keep records of customer interactions or transactions, details of inquiries, complaints or comments as well as actions taken within designated systems
To attend to Walk-in customers regarding to promoting all necessary information (related to introducing Products, Tariffs, Bolton, and handling of Handset/Modem configurations)
To solicit sales of new or additional services or products
To ensure correct charges for services requested, collect deposits or payments, or arrange for billing
To refer unresolved customer complaints to designated person(s)/departments for further investigation
To educate customers on handling of SIM and Airtime cards and how to use the services also present MTNIrancell services and apps in this regard
To implement customer documentation process including registration, itemized Bill, SIM swap and etc. are available in service center
To actively support events related to promotional sales and services 
To provide supervisor with daily and weekly reports of sales and services
To support MTNI Distributers/Connects in sales and knowledge sharing per management request
To configure MTNIrancell modems and handsets settings for customers
To work collaboratively to achieve MTNIrancell Targets set per product