Seller Care Specialist

Responsibilities

• The Seller Care specialist demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers and makes sure every seller request ends with an acceptable resolution within a specified timeframe.
• Demonstrates effective, clear and professional written and oral communication. (this role communicates with sellers through ticket and phone call)
• Provides prompt and efficient service to Digikala Sellers including the appropriate escalation of Sellers' issues.
• Maintains a positive and professional attitude always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, seller satisfaction, first contact resolution and problem solving.
• Work in close collaboration with internal teams such as After Sales Service, Finance, operation teams and etc. as required to resolve Seller's issues and questions.

Requirements

     ·         Education: Any Graduation (Having MBA or Master's degree in E-commerce or Industrial Engineering would be an advantage)

     ·         Experience within a customer service environment. (Minimum 2 years)

     ·         Excellent written and verbal communication in Persian (English is a plus)

     ·         Experience with MS Excel and MS Word, Power Point and Visio (Proficiency is a plus)

     ·         Should be willing to interact with Seller over calls / email / in person depending on the business need.

     ·         Committed seller advocate, drive process & tool improvements.

     ·         Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

     ·         Demonstrates effective communication, composure, and professional attitude

     ·         Enthusiasm and strong self-motivation.

     ·         Strong prioritization and time management skills, with a high degree of flexibility.

     ·         Embrace constant change with flexibility and good grace.