Senior CRM Analyst

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.


About the Position

As a Senior CRM analyst, you should be able to take ownership of the CRM topics assigned to them from day-to-day execution to proper coordination between multiple stakeholders.


Responsibilities

• Responsible for execution of CRM topics assigned and coordination with stakeholders
• Customer segmentation and user profiling
• Rigorous AB and multivariate testing
• Provide detailed and timely reports
• Work closely and proactively within a team on CRM topics

Requirements

• Python Programming
• Proficiency in MS Office
• Data querying skills with SQL
• Time and workload management
• Data-driven and have an analytic mindset
• Extremely organized at execution of tasks and keeping records
• Self-educator; taking extra steps to learn new tools
• Fluent in English