·         Engage with users to identify their issues on software

·         Communicate with suppliers and escalate software issues and follow up for solving the issues

·         Schedule and run maintenance jobs on the systems

·         Schedule and plan for version upgrades and do the required tests

·         Ensure software backup policies are in place and run based on the schedule

·         Prepare required documents for user trainings and software technical documents

·         Manage the issues raised in ticketing system and ensure the response time to be according to the SLA

·         Interact with other IT team members to share the common issues and knowledge sharing

·         Analyze and prepare reporting requirements of users

 

Technical Requirements

·         Bachelor’s or Master’s degree in IT or software engineering

·         2-4 years of related experience 

·         Good knowledge on SQL Server and database structure

·         Good knowledge on system integration concepts, web services and APIs

·         Experience in Rahkaran, SharePoint and BPMS solution would be an advantage

·         Experience in system implementation or support is preferred 

·         Familiarity with web systems, IIS, http protocols and their debugging

·         Good knowledge on report analysis and using queries to extract reports

·         Good knowledge on Excel and writing formulas

·         Have positive attitude and good team player

·         Good English communication skills


General requirements and skills

·         Team work spirit

·         Problem-solving and flexibility 

·         Thinking out of the box

·         High communication skills

·         Strong focusing on details