Sales Operation Administrator (Vendor)

Roles & Responsibilities:

• Receive and process sales orders from the sales network and ensure compliance with relevant SLAs.

• Prepare Customer order files according to defined formats.
• Upload order files into the ERP system (IFS).
• Retrieve customers’ payment reports from the banking team, ensure correctness, and cross-check their accounts for any required reconciliation
• Reconcile payments and invoices, ensuring accuracy in transactions.
• Validate the release of stock requisitions in the ERP system and verify approval documents of the warehouse for dispatch to customers.
• Issue invoices to customers.
• Respond to customer inquiries and resolve any issues promptly.
• Liaise with the S&D Business Systems and Reporting Coordinator regarding ERP system issue tickets.
• Ensure the accuracy of reports sent to the finance division and sales support to finalize customer billing.
• Prepare periodic financial reports on customer transactions for submission to the finance department and upload to the Tax Office website.
• Perform other assigned tasks related to sales financial operations.
• Education:
  Bachelor’s Degree in in Commerce, Marketing, Accounting, or a related discipline.