Delivery Operations Manager

In the Story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:

• Partnership in defining team targets and KPIs aligned with the Delivery and company goals and
  targets
• Partnership in designing and performing effective strategies, designing workflows, processes, and
  work structures to meet them
• Partnership with the team manager in recruiting, onboarding, training, and supervising a team of
  Delivery Operation Specialists
• Providing guidance, feedback and support in planning and executing effective strategies to enhance
  the overall customer delivery experience
• Strive to successfully supervising, mentoring, and motivating a team of Operation Specialists to
  achieve the team and employees targets
• Partnership in team conducting performance evaluations and provide coaching and ongoing feedback
  for continuous improvement
• Follow-up and implementation of logistics projects defined in different cities and coordination with
  relevant units according to timing and goals
• Monitor and optimize delivery routes for efficiency and timely order fulfillment
• Coordinate with vendors and internal teams to streamline the delivery process
• Design and perform effective processes and workflows to address and resolve any delivery-related
  issues or customer complaints promptly
• Implement and refine operational strategies to enhance delivery speed and accuracy
• Ensure compliance to quality standards in food packaging and delivery by vendors
• Conduct regular quality checks to maintain service excellence
• Coordinate with logistics partners to maintain a smooth flow of deliveries
• Collect, analyze and create high-quality reports on operational metrics and provide actionable insights
  to the team manager
• Collaborate with customer service teams to handle delivery-related inquiries and concerns

Requirements:

• Familiar with logistics management software and tools
• Understanding of supply chain dynamics and inventory management principles
• Strong analytical skills
• Strong skill in Office tools especially Excel
• Capability to generate reports and derive actionable insights
• Adaptability and willingness to learn and implement new technology and delivery management
  systems
• Knowledge of local regulations and laws related to food delivery
• Understanding of safety standards and protocols related to food handling and transportation

Benefits:

• Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
• Complementary Insurance
• Educational platform of advanced courses
• Snappfood's Discount codes
• Loans