We are seeking a high-potential and motivated person who can help us improve the operations processes at Snapp! Doctor;If you have enough motivation and work experience, so we look forward to meeting you.
Responsibilities:
• Answering Vendors’ questions by phone and ticket
• Keeping the service and Vendors’ management system up to date
• Cooperation and ability with other teams and units to achieve maximum productivity
• Implementing performance improvement programs
• Monitoring customer satisfaction metrics
Requirements:
• Working experience in the field of operations and support
• Ability to analyze and solve problems.
• The ability to communicate between individuals and teams.
• Motivated and eager to work in stressful times.
• Able to work with effective output with the least supervision from managers or supervisors.
• Sufficient mastery of Office (word/excel).
• An effective listener (receiving information in the desired form) and the ability to establish effective telephone and face-to-face communication.
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