As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center. You will lead a team of agents to ensure that they provide high-quality customer service and meet performance targets.

Responsibilities:
 
Team Management: 

• Recruit, hire, and train call center agents.
• Develop and implement performance management plans.
• Motivate and inspire team members to achieve their best.

 Operations Management: 

• Develop and implement call center policies and procedures.
• Monitor call center performance metrics and identify areas for improvement.
• Manage call center budgets and resources.

Customer Service: 

• Ensure that customers receive timely and accurate responses to their inquiries.
• Handle escalated customer complaints and resolve issues to the customer's satisfaction.

  Technology: 

• Stay up-to-date on the latest call center technologies and tools.
• Implement new technologies to improve call center efficiency and effectiveness.

Requirement:

• Bachelor's degree in business administration or a related field. 
• Proven experience in call center management. 
• Strong leadership and interpersonal skills. 
• Excellent communication and problem-solving skills. 
• Proficiency in English.