NOC Engineer

• Continuously monitor network performance, servers, and applications using specialized tools
• Detect, troubleshoot, and respond to incidents in real-time to minimize downtime
• Identify potential issues before they escalate into critical problems
• Diagnose and resolve network, hardware, and software issues promptly
• Coordinate with other technical teams to escalate complex issues and ensure resolution
• Document troubleshooting steps and solutions for future reference
• Collaborate with different IT teams, vendors, and third-party service providers to resolve issues
• Communicate incident status and resolutions to relevant stakeholders
• Maintain detailed documentation of network performance, issues, incidents, and resolutions
• Generate reports on system performance, incidents, and downtime for management review
• Ensure incident logs are up-to-date and adhere to company policies
• Work in shifts (24/7 rotation) to ensure constant monitoring and quick response to incidents
• Be available for on-call duties and emergency interventions when necessary

Requirements:

•  1-3 Years of Experience in Network or Systems Support and Hands-on experience in network monitoring, troubleshooting, and maintenance. This includes experience with network monitoring tools (e.g., Zabbix, Prometheus, Grafana, …) and working in a 24/7 operational environment
• Familiarity with managing operating systems, particularly Linux/Unix
• Experience using NOC tools such as Zabbix, Grafana for monitoring and performance analysis
•  Understanding of how to set up alerts, reports, and dashboards for real-time system and network status updates
• Previous experience in working rotating shifts, including nights, weekends, and holidays to ensure network uptime and reliability