Senior Operations Specialist

Are you passionate about optimizing operations and driving performance excellence? SnappBox is seeking a "Senior Operations Specialist" to join our dynamic team. In this role, you will be at the forefront of resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.
About Us:

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customer's expectations.
Key Responsibilities:

• Analyze logistics operations to identify performance trends and areas for improvement.
• Develop and implement performance metrics and KPIs to monitor operational efficiency.
• Collaborate with cross-functional teams (Product, Data, QC, etc) to optimize logistics processes and workflows.
• Utilize data analytics tools to generate insights and recommendations for operational improvements.
• Prepare and present performance reports to senior management.
• Conduct root cause analysis of operational issues develop corrective action plans and translate analysis results into business recommendations.
• Stay up-to-date with industry trends and best practices in logistics and analytics.
• Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
• Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs)
• Translating customer’s strategy and priorities into a joint innovation roadmap and building a product development pipeline
• Developing internal and external processes for delivery operations, understanding drivers of low performance, identifying critical operational improvements and defects, scaling those improvements, and monitoring their performance over time
• Ensuring the establishment and strengthening of the relationship with key accounts

Qualifications:

• At least 3 years of experience in operations, logistics, supply chain management, Data analytics, Business Analytics, Business line management or project management.
• Proven experience in business operations and performance analysis.
• Strong analytical skills and proficiency in data analytics tools (we are using, Excel, SQL, and Power BI).
• Having strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of logistics operations and systems is a plus.
• Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.
• Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.
• Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Opportunities for professional growth and development
•  A collaborative and innovative work environment
• Loans
• Learning budget
• Transportation discount and voucher
• Organizational food discount
• Hybrid and flexible working hours