Operation manager

Job Description 

● Manage operations related to infrastructure
● Responsible for effective and successful management of quality control operations.
● Responsible for reviewing and following up on daily teamwork and communicating with internal teams to ensure good performance.
● Responsible for investigating incidents related to infrastructure.
● Participate in internal or client-related meetings.
● Implement ITIL processes for change management, problem management, and incident management.
● Create appropriate routines related to the team's daily activities.
● Representative of the company in regulatory affairs; SLA monitoring and control, process workflow analysis.

Requirements

● Working experience in Call/Command Center from IT/CT outsourcing area.
● Service delivery management experience in complex technology-based outsourced businesses.
● ITIL or eTOM knowledge and certification are a must.
● Self-motivated and have the ability to develop.
● Strong thinking and problem-solving skills – able to analyze errors/complex situations and identify appropriate solutions.
● Customer-oriented – demonstrates a positive attitude towards customer service.
● Excellent verbal and written communication skills in English.
● Advanced skills in, Excel, Word, and PowerPoint.
● At least 7 years of experience in telecom, managed service, management consulting fields, or similar industries.