Telecommunication Engineer - آقا

Job Description:

• Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments. 
• Carrying out all regular O&M routines and preventive maintenance activities. 
• Acknowledge alarms based on agreed OPI and customer requests. 
• Detect critical and major alarms within SLA, check the alarms that appeared in the NMS, confirm no relation with the ongoing CR/WO in the network, and perform 1st level action commands before alerting.
• Inform Technical leaders about the important outages and updates within internal SLA.
• Ensure escalation to the Network operation management in case the alarm is not cleared within the SLA. 
• Perform health check process. 
• Ensure that proper alarm handling and escalation procedures are followed ensure the shortest possible reaction and remedy time applicable to specific fault categories, and attain required service levels. 
• Check in the NMS and Trouble ticket system if the problem is related to ongoing alarm, check if the alarm is related to a lack of coverage. 
• Open TT (Network fault or customer complaints) in the trouble ticket system within the agreed SLA. 
• Coordinate the remedy of failures by diagnosing the fault. 
• Full observation on ticket dashboard and follow-up with BO, Province, and other teams. 
• Close the trouble ticket when the alarm/Customer complaints are confirmed that they are resolved and verification of ticket comment. 
• Update the ticket with information related to the problem (best practice, information related to the field, access, complaints area…). 
• Handover clean ticket dashboard to next shift. 
• Report and address without delay any deviations and anomalies for OSS, Monitoring, and ticketing systems. 
• Ensure all the information regarding the trouble (Alarms, customer complaints) is completed in the system (Trouble ticket system/CRM/Network database). 
• Effective and complete handover for running incidents among shifts. 

Requirements:

• Familiarity with the basic concepts of mobile networks (2G / 3G / 4G)
• Familiarity with Network+
• Familiarity with CCNA
• Minimum technical knowledge in IT field
• Very familiar with Schneider Electronic Devices. 
• Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations. 
• Analytical and problem-solving. 
• Teamwork. 
• Ability to work under pressure. 
• Agility. 
• At least Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering and ITC. 
• Intermediate level in English. 
• Intermediate level in MS Office (Word, Excel, PowerPoint, Access, Visio, etc.). 
• Full-time availability (24/7) to support after office hours and be able to relocate within the country