Telecom Call Center Expert

Responsibilities:

• Mobile network Customer Complaint Handling.
• Familiar with GSM, 2G,3G,4G mobile network.
• Good knowledge of mobile telecommunication network.
• Second line service Analyze and Ticket Creation.
• Ensure the treatment of the customer complaints received via Customer Care, and inform about the ongoing action to solve them.
• Reporting and Data Base Updating.
• Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.

Key Professional Competencies:

• Bachelor’s degree in Telecommunications or Computer Science.
• Strong collaborating ability, create and handle and relationships with other departments.
• Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
• Analytical and problem solving.
• Persistence and perseverance.
• Rigor and organization.
• Working under pressure.
• Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
• Intermediate at English.
• Intermediate at MS Office Pack (Word, Excel, PowerPoint, Access, Visio, etc.).
• Ability to work off hours depending on Network outages and the Customer requests.

Qualifications & Experience:

• 2 years of experience in related field.
• Familiar with Telecom fields.