Job Description
● Answer the incoming calls of customers specifically and politely according to the related scenarios.
● Maintain a positive, empathetic, and professional attitude toward customers at all times.
● Communicate with customers through various channels like telephone and email.
● Acknowledge and resolve customer complaints.
● Keep records of customer comments and complaints.
● Communicate and coordinate with colleagues (Sales and purchasing) as necessary.
● Provide feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
● Report to marketing manager.
 
Requirements
● Bachelor’s degree in related fields.
● Minimum 2 years of experience in similar positions.
● Having excellent skills in MS Office, especially Excel and PowerPoint.
● Having good customer relations skills.
● Having high self-expression skills.
● Enthusiastic in teamwork.
● Having effective listening skills.
● Excellent problem-solving capabilities.
● Multi-tasking ability.
● Having good negotiation skills.
● Fluent in Turkish or English.
● Gender preference: Female.