Trainee seller experience

Seller experience includes varied aspects of a seller lifecycle like onboarding, Return Process, Operation, Pricing, …

The purpose of this job is to assessment seller’s journey from Registration to the end with a 360-degree view, wit responsibilities included visiting Digikala warehouses, monitoring the feedback, understanding seller/business gaps, seller pain points and improvement areas. The candidate is expected to determining seller issues, Understand the SX and business KPIs and their trend so be able to predict the future in the market and suggest
the required action/project and follow them

 Responsibilities:      

• Providing reports to the SX team and other related team
•  A self-starter who truly enjoys working in a fast-paced, innovative environment and is good at working cross-functional
•  Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment
• Proactive approach in recognizing Seller experiences gaps and efficient communication to increase a sense of urgency among stakeholders and support the business team to address the gaps
•   Define and run the proper research including the survey, Focus group, and interview, …. to collect the qualitative and quantitative seller data
•  Investigating and finding the Pain point of sellers from different channels (Focus Group, Survey, Tickets,)

Requirements:

• Bachelor’s degree in Business, Management, industrial engineering, Marketing, Computer science, etc
• Excellent Microsoft Office knowledge (Specially PowerPoint & Excel)
•  Skills in project management, SQL Server, and Python are plu
•  Quality assurance
• Creative thinking
•  High efficiency working with Excel, PowerPoint, and data sets
• Journey Mapping
•  Research and analysis
•  Project Planning and controlling
• Knowledge about business process management
•         Conflict Resolution
•      Negotiation and Persuasion of people at higher organizational levels and/or with conflict of interest
•        Teamwork and builder approach
•       Great Communication and presentation Skills
•      Stakeholder management
•        Commercial Awareness
•       Time management