NOC Specialist

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.

Responsibilities:

• Continuously monitor network performance, servers, and applications using specialized tools.
• Detect, troubleshoot, and respond to incidents in real-time to minimize downtime.
• Identify potential issues before they escalate into critical problems.
• Diagnose and resolve network, hardware, and software issues promptly.
• Coordinate with other technical teams to escalate complex issues and ensure resolution.
• Document troubleshooting steps and solutions for future reference.
• Collaborate with different IT teams, vendors, and third-party service providers to resolve issues.
• Communicate incident status and resolutions to relevant stakeholders.
• Maintain detailed documentation of network performance, issues, incidents, and resolutions.
• Generate reports on system performance, incidents, and downtime for management review.
• Ensure incident logs are up-to-date and adhere to company policies.
• Work in shifts (24/7 rotation) to ensure constant monitoring and quick response to incidents.
• Be available for on-call duties and emergency interventions when necessary. 

Requirements:

• 1-3 Years of Experience in Network or Systems Support and Hands-on experience in network monitoring, troubleshooting, and maintenance. This includes experience with network monitoring tools (e.g., Zabbix, Prometheus, Grafana, …) and working in a 24/7 operational environment.
• Familiarity with managing operating systems, particularly Linux/Unix.
• Experience using NOC tools such as Zabbix, Grafana for monitoring and performance analysis.
•  Understanding of how to set up alerts, reports, and dashboards for real-time system and network status updates.
• Previous experience in working rotating shifts, including nights, weekends, and holidays to ensure network uptime and reliability 

Benefits:

• Vouchers for Vacations, Gym, Therapy Sessions.
• Complementary Insurance.
• Educational platform of advanced courses.
• Snappfood’s Discount codes.
• Loans