Area Sales Administrator

Roles & Responsibilities

• To maintain a good working relationship with the MTNI Connects and ensure MTNIrancell’s “Presence in the Dealer’s Mind”.

• To resolve any sales issues regarding dealers and MTNI Connects sales’ frauds, training needs, etc.

• To arrange for seamless implementation of sales plan activities, including sales events/trade shows and promotions for all regional dealers and MTNI Connects.

• To assist dealers and MTNI Connects in all levels of technical support, including account planning, systems access, and payment troubleshooting.

• To collect, analyze, track and address any probable issues (such as technical and non-technical complaints, claims and frauds) reported by regional dealers and MTNI Connects on the spot where applicable and escalate outstanding ones for follow-up.

• To conduct visits to dealers and MTNI Connects weekly and monthly the latest update on conditions, including stock availability, merchandising items, and sales performance status.

• To arrange for training of new dealers and MTNI connects regarding systems, products, and various services.

• To support regional dealers and MTNI connects with their sales targets.

• To gather the field market data on competitors, such as pricing, service offerings, etc., and provide feedback to Manager/Supervisor.

• To balance the sales points within the region for increasing the sales points availability.

• To track regional registrations and activations (iSim, TDD, FDD, Swap, MNP) on a daily/weekly basis.

• To ensure that all dealers’ registrations are done correctly based on the standad procedure and documents are sent to Customer Relations for documentation through different reports, if not one may take necessary actions.

• To maintain document management Systems and that dealers' databases are regularly updated.

• To regularly report the geographical position of all sales points in the regions based on GPS coordinates.

• To identify top dealers by approved procedure and introduce them to the management.

• To prepare daily, weekly and monthly reports on ongoing regional sales performance. 

Education

• Bachelor’s Degree in Commerce, Marketing, Communications, or a related discipline

Experience

• Minimum of 2 years of experience in an area of specialization; with experience in working with others

• Experience working in a small to medium organization