Production Procurement & Quality Specialist (Broad Band)

Roles & Responsibilities

• To work collaboratively across departments to support and oversee supply chain-related processes, including demand forecasting and supply planning, to ensure the availability of broadband devices.

• To collaborate with suppliers and internal teams to manage and monitor inbound deliveries, ensuring timely receipt of goods and compliance with delivery schedules.

• To oversee the end-to-end order planning and fulfillment process for Sales & Distribution products, ensuring alignment with organizational goals and customer needs..

• To ensure that all supplier contracts (SIM, Voucher, Modem, Courier) are updated in terms of the ‘term of agreement ‘and the provisions thereof.

• To conduct initial testing of new products, compare them with similar offerings, and report findings to the General Manager of Operations for further review and decision-making..

• To obtain Artwork (Modem, Gift box) and QSG from, collaborate with merchandising and translation teams for design and localization, and secure marketing approvals..

• To follow to create part number of new product as per PPP

• To work closely with supply chain management and finance division to fulfill ordered quantities and follow MTNIrancell buying formalities

• To load supplier-generated packing and IMEI files into the ERP system, ensuring accurate and up-to-date data for operational processes load the Packing files and IMEI files generated by Supplier to ERP

• To follow the confirmation invoice to start the payment.

• To update the Warehouse team on the completion of packing and IMEI file uploads, enabling the continuation of the sales process..

• To test modems before selling to marketing for each POs and send the serials and IMEIs to Hamta for adding to valid IMEI DB.

• To be updated on the new changes related to Product (Modems and TD Range) and to perform the complete test until the final approval.

• To create dummy IMEIs in production to support ITS and the network.

• To implement the process of damaged modems from A to Z.

• To investigate and resolve products complaints coming from CR, MTNI Stores, Distributors and Legal departments (change status of IMEIs , registering on other MSISDNs , bundling issues and etc.)

• To support management to review the stock flows from suppliers to the channels.

• To ensure stock availability for modems and TD SIMs, time delivery is ensured, and the impacts are followed.

• To monitor Stock in Channel for each dealer and provide performance report for each supplier to approve new modem requests based on this report.

• To provide weekly damage and specify volume of sales report of each product for evaluating supplier and decide for next purchasing for Board.

• To implement continuous improvement strategies to enhance the efficiency, quality, and sustainability of procurement and distribution processes for broadband devices.

 

Education

• Bachelor’s Degree in Commerce (Marketing/Communication) or a related discipline

 

Experience

• Minimum of 3 years’ experience in GSM Telecommunication.

• Experience in a large customer service-oriented start-up organization will be a distinct advantage.