B2B Operation Supervisor

An Operation Manager in our business plays a critical role in ensuring the seamless functioning of supply chain processes, customer satisfaction, and overall business efficiency. The responsibilities are multifaceted, involving logistics, procurement, process optimization, and collaboration across various departments.

Key Responsibilities

1. Logistics and Supply Chain Management

   • Coordinate inventory levels, warehousing, and order fulfillment.
   • Oversee shipping and delivery timelines to meet B2B client expectations.
   • Collaborate with suppliers and third-party logistics providers.

2. Process Optimization

   • Identify inefficiencies in the order processing pipeline and implement solutions.
   • Develop and refine standard operating procedures (SOPs) for operational tasks.
   • Leverage technology, such as automation and AI tools, to streamline operations.

3. Vendor and Client Relationship Management

   • Build and maintain strong relationships with vendors to ensure a reliable supply chain.
   • Understand the specific needs of B2B clients, ensuring their requirements are met consistently.

4. Data Analysis and Reporting

   • Analyze operational metrics such as order accuracy, shipping speed, and customer satisfaction.
   • Provide regular reports and actionable insights to senior management.

5. Cross-Functional Collaboration

   • Work closely with sales, marketing, and product teams to align operations with business goals.
   • Support IT teams in integrating enterprise systems like ERP, CRM, and inventory management tools.

6. Compliance and Risk Management

   • Ensure adherence to industry regulations and compliance standards.
   • Anticipate and mitigate risks related to supply chain disruptions or operational delays.

Skills and Qualifications

• Excellent communication and negotiation skills.
• Ability to manage multiple stakeholders.
• Problem-solving and decision-making capabilities.
• Business acumen in B2B process and logistics is an advantage.