Voice Interconnect Engineer

Mission:

• To implement and support traditional voice technologies and Voice over IP (VoIP).
•  To collaborate with international carriers and providers to optimize voice routes.
• To monitor and optimize international and roaming voice KPI and quality

Roles & Responsibilities:

• To monitor voice network performance, troubleshoot issues, and ensure high quality and availability.
• To monitor and conduct capacity planning and implement network upgrades as needed.
• To maintain documentation for voice configurations and network topology.
• To ensure compliance with industry standards and security protocols.
• To provide technical support and training to team members and end-users.
• To stay informed about emerging voice technologies and industry best practices.
• To maintain and enforce SLA of quality with service providers to ensure the service is maintained as per contract details
• To reconcile Voice traffic such as traffic analysis and reroute planning based on actual network traffic and vendor’s reports
• To handle customer complaints regarding international and roaming calls
• To oversee the performance of voice systems and conduct traffic analysis and capacity planning so that the quality-of-serice functions properly.
• To work with telephony protocols, such as SIP, TCP/IP, H323, QoS, etc. to evaluate existing capabilities and help in planning guidelines to tap emerging trends in cloud, VoIP, mobility solutions and managed services.

Education:

• BSc in Telecommunication, Electronic, Computer Science Engineering or a related field

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in telecommunication environment roaming experienced
• Experience working in a medium organization
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment.