We are seeking Survey Assistant/ CX Researcher to support our Team in understanding and improving the business from the customer’s perspective. This role involves assisting with designing, executing, and analyzing surveys, analyzing feedback and data, and ensuring the smooth execution of customer experiences studies. The ideal candidate will have excellent communication and language skills, a strong analytical mindset, and a passion for enhancing customer experiences understanding market trends and customer behavior.

Key Responsibilities:

• Assist in designing and distributing surveys.

o   Data collection skills: to develop surveys, questionnaires, …

• Monitor survey distribution and response rates, ensuring timely execution and collection of results.
• Ensure smooth execution of surveys, including managing timelines and follow-ups.
• Analyze survey results to identify trends, customer satisfaction levels, and areas for improvement.
• Prepare weekly and monthly reports.
• Maintain organized records of survey findings and reports.
• Collaborate with cross-functional teams to communicate key insights and findings.
• Contribute to identifying customer pain points and proposing actionable solutions.
• Aligning CX research efforts with our business objectives and the evolving needs of our customers.
• Conduct research on market trends, business standards, KPIs, and best practices.

Qualifications:

1. Educational Background:
• Bachelor's degree in psychology, Marketing, Market Research, Communications, Business Administration, or a related field.
2. Experience:
• Previous experience in customer care, survey management, data analysis, or market research is a plus.
3. Skills:
• Strong analytical skills with proficiency in tools like Excel, Google Sheets, and survey platforms (e.g., Porsline).
• Excellent written and verbal communication skills in Persian and English.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strong organizational and time-management skills.
• Collaborative team player with a customer-first mindset.
• Critical thinking and problem-solving abilities to assess situations and make sound decisions.
• Willingness to learn and adapt quickly in a dynamic work environment.