About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

•  Insurance Operations Management: Optimize operations with a strong emphasis on quality, efficiency, and adherence to SLA compliance.
• Leadership and Team Oversight: Supervise a team of over 50 members, ensuring alignment with goals, performance monitoring, and data-driven decision-making.
• Telesales Enhancement: Improve telesales functions to boost sales metrics and enhance client satisfaction.
• Data-driven Optimization: Leverage data analytics to implement improvements, consistently achieving or surpassing SLA targets.
• Team Development and Structuring: Build, develop, and organize the team to achieve peak performance.
• Operational Problem-Solving: Identify and resolve operational challenges through strategic solutions.
• Cross-functional collaboration: Partner with various departments to ensure operational alignment with broader business objectives.

Requirements:

• Minimum of 4 years of management experience in customer service
• Possessing experience in workforce management within customer service
• Proven ability in executive decision-making
• Skilled in managing and ensuring compliance with service-level agreements (SLAs)
• Demonstrated success in sales roles, with a strong track record of meeting and exceeding targets
• Expertise in strategic planning and execution to drive business growth
• Proficient in using customer service software to enhance operational efficiency
  
• Exceptional leadership in managing and developing teams
• In-depth knowledge of the insurance industry and its regulatory environment
• Strong analytical skills with a data-driven approach to decision-making
• Exceptional problem-solving abilities with a focus on innovative solutions