Knowledge Management

Responsibilities

•   Implementing and executing knowledge management directives across departments.
•  Guiding knowledge management processes within units.
• Identifying and managing organizational changes.
•  Developing strategies for sustaining knowledge management within the company.
• Preparing and presenting annual plans for administrative and operational knowledge management structures.
• Identifying necessary updates to improve performance and modernize the developed knowledge management system.
• Monitoring system activities and ensuring evaluators and knowledge workers respond appropriately in the knowledge repository.
• Addressing user inquiries regarding the knowledge management system (e.g., registering knowledge, participating in expert forums).
•  Conducting training sessions related to the knowledge management system.
• Developing procedures and performance indicators for knowledge leaders and expert forums.
• Reviewing strategies, overarching goals, and annual objectives, and presenting them to the team leader.
•  Collaborating on updating the model, strategies, and plans for knowledge management.

Requirements

• Familiarity with needs assessment, development, and updating of knowledge management systems.
• Knowledge of promoting a knowledge management culture.
• Proficiency in knowledge management tools and techniques.
• Expertise in documentation principles and writing.
• Experience in developing and implementing knowledge management strategies.
• Ability to identify opportunities and improve processes to enhance knowledge management growth.
• Understanding of knowledge management frameworks (policies, processes, and KM systems).
• Familiarity with Jira, Confluence, business processes, and experience in IT-related roles is a plus