About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

• Ensure accurate and timely technical activation of offline stores, including a hands-on approach to helping them configure hardware and software integrations.
• Coordinate the setup of required items with merchants and ensure all technical tools function correctly.
• Collaborate with cross-functional teams like Sales, Operations, and IT Support to ensure smooth activation and ongoing operations.
• Provide hands-on technical training to merchant staff on using hardware and software tools.
• Maintain clear and consistent communication with merchants, addressing technical issues via on-site visits, phone, or online channels.
• Document all activation processes, technical requirements, and merchant feedback for continuous improvement.
• Troubleshoot and resolve technical issues to ensure offline merchants can accept BNPL transactions without disruptions

Requirements:

• Familiarity with POS systems, QR code integrations, and offline payment setups.
• Strong problem-solving and troubleshooting skills to address on-site technical challenges.
• Excellent communication skills for effective liaison with merchants and cross-functional teams.
• Basic understanding of network connectivity and hardware installation (e.g., terminals, scanners).
• Experience working in offline retail environments or with merchant hardware.
• Ability to work independently and travel frequently for on-site merchant support.
• Familiarity with fintech systems, including BNPL platforms.