About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

• Diagnose and resolve technical issues related to merchant systems, ensuring a resolution rate of 95% within the first contact.
• Collaborate with the IT and product teams to address escalated technical challenges, implementing solutions within a 48-hour SLA.
• Provide hands-on support during the onboarding process for new merchants, ensuring seamless integration of systems and processes.
• Document technical issues, resolutions, and process improvements in a shared knowledge base, ensuring 100% accuracy and accessibility for internal teams.

Requirements:

• Ability to diagnose and resolve technical issues effectively and efficiently.
• Proficiency in identifying root causes and implementing long-term solutions.
• Strong skills in analyzing transaction data, generating insights, and creating actionable reports.
• Proficiency in Microsoft Excel and familiarity with data visualization tools.
• Proficiency in system integrations, network configurations, and troubleshooting tools.
• Familiarity with Network+, API connections, and technical documentation.