About SnappPay

SnappPay is the first and leading BNPL provider in Iran, started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping.

Responsibilities:

• Conduct on-site visits to onboard and train merchants, ensuring smooth operational setups and compliance with platform guidelines.
• Monitor and enforce adherence to quality and operational standards at merchant locations.
• Serve as the primary point of contact for addressing and resolving operational challenges at merchant sites.
• Support marketing initiatives, including campaigns, in-store promotions, and other merchant-focused activities.
• Collect feedback from merchants to identify recurring issues and escalate them to relevant internal teams for resolution.
• Track, analyze, and report on merchant performance, identifying areas for improvement and opportunities for growth.
• Collaborate with Key Account Managers and cross-functional teams to streamline offline operations and maintain consistency.

Requirements:

• Strong organizational and problem-solving skills to address a variety of operational challenges.
• Excellent communication and interpersonal abilities to effectively engage with merchants and internal stakeholders.
• High adaptability and willingness to travel frequently to merchant locations.
• Proficiency in Microsoft Excel, Google Sheets, and field reporting tools.
• Ability to thrive in a fast-paced, dynamic environment and multitask effectively