Senior Operations Performance Analyst

Are you passionate about optimizing business operations and driving performance analytics? SnappBox is seeking an Sr.Operations Performance analyst to join our dynamic team. In this role, you will be at the forefront of resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.


About Us
SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.

Key Responsibilities


●      Analyze logistics operations to identify performance trends and areas for improvement.

●      Develop performance metrics and KPIs to monitor operational efficiency.

●     Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows

●      Utilize data analytics tools to generate insights and recommendations for operational improvements.

●      Prepare and present performance reports to senior management.

●      Conduct root cause analysis of operational issues, develop corrective action plans and translate analysis results into business recommendations.

●      Stay up-to-date with industry trends and best practices in operations and analytics.

●      Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience

●      Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs)

●      Translating customer’s strategy and priorities into a joint innovation roadmap and building a product development pipeline

●      Developing internal and external processes for delivery operations, understanding drivers of low performance, identifying critical operational improvements and defects, scaling those improvements, and monitoring their performance over time

Qualifications


●     At least 4 years of experience in  data analytics in one of the fields: operations, logistics, supply chain management, business analytics, business line management, commercial or project management.

●      Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI).

●      Having strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis

●      Excellent problem-solving abilities and attention to detail.

●      Ability to work independently and as part of a team.

●      Knowledge of logistics operations and systems is a plus.

●      Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.

●      Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.

●      Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Benefits

●     Competitive salary and performance-based bonuses.

●      Transportation discount and voucher

●      Organizational food discount

●      Loans

●      Learning budget

●      Comprehensive health, dental, and vision insurance

●      Opportunities for professional growth and development

●      A collaborative and innovative work environment

●      Hybrid and flexible working hours


If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!