At Six2fit, we’re passionate about creating a seamless and enjoyable fitness journey for every user. As our Customer Care Manager, you’ll ensure that every interaction reflects our commitment to health and wellness. By leading a dedicated support team, you’ll be the driving force behind excellent customer experiences, helping users stay motivated and supported in achieving their goals.

Job Responsibilities

• Monitor and ensure the efficiency and effectiveness of customer support processes.
• Build and maintain long-term relationships with key customers, addressing their needs and concerns directly.
• Ensure timely and effective resolution of customer issues to maintain satisfaction and loyalty.
• Prepare and analyze daily support reports, presenting findings and recommendations to management.
• Identify areas for improvement in the customer support journey and implement necessary changes.
• Collaborate with other teams, such as marketing and product, to align customer feedback with organizational improvements.

Required Competencies

• Expertise in up-to-date and effective customer support and experience strategies.
• Leadership skills: ability to manage and motivate the support team for optimal performance.
• Excellent problem-solving and decision-making skills to handle customer complaints effectively.
• Strong interpersonal and communication skills for interacting with customers and colleagues.
• Familiarity with CRM systems and other customer management tools.
• Ability to manage high-pressure situations and critical customer interactions.

Qualifications

•     Minimum of a bachelor’s degree in Business Administration, Communication, or related fields.
•     At least 5-7 years of experience in customer support, with managerial experience.
•     Proficiency in English (considered an advantage).
•     Team-oriented mindset with the ability to collaborate across departments.